Help
Shipping
Every order is tracked to your door. Here is exactly how long it takes.
CostFree over A$9.99, or the same figure in your own currency. Every piece we sell costs more than that, so every order clears it — and postage is already included in the price you see.
ProcessingUp to 2 business days before your parcel is handed to the carrier.
Standard delivery5–20 business days after dispatch, depending on where you are.
TrackingEmailed the moment your parcel is scanned by the carrier.
Where we shipWorldwide, to 28 countries. Prices are shown in your currency and charged in Australian dollars.
Duties & taxesWhere customs applies them they are the buyer's. We can't calculate them at checkout.
Getting the address right
Placing an order commits you to the sale and declares that everything you entered — the shipping address above all — is correct. Please check it before you confirm. Once a parcel is moving we can't redirect it.
If nobody is in, the carrier will leave your parcel somewhere secure. Once it has been delivered we can't be responsible for a parcel that is then taken, or for one sent to an address that was entered wrong.
Delays
Carriers get delayed and almost none of it is within our control — weather, customs backlogs, peak season. We will chase anything that has genuinely stalled. Send us the order number and we will find out where it is.
Your parcel hasn't moved in a while?Tracking often sits still for several days in transit between countries. If there has been no scan for 10 business days, message us — that is when we start chasing it.