Help
Questions people actually ask.
If yours is not here, message us — and we will add it.
The jewellery
Is it real silver?
Our sterling silver pieces are stamped 925 — genuine sterling, not plated base metal that turns after a fortnight. Where a piece is gold-toned or stainless steel rather than sterling, the product page says so.
Will it irritate my ears?
Posts and closures are nickel-free, which is what causes most reactions. If you have reacted to costume jewellery before, stay with the sterling silver pieces.
Will it tarnish?
Sterling silver darkens with air and moisture — that is the metal behaving normally, not a fault. Take it off before showering, swimming and sleeping, keep it dry, and a soft polishing cloth brings it straight back.
How do I know what size to order?
Measurements are on each product page under the description. Rings and bracelets that are adjustable say so in the title.
Ordering & delivery
Where do you ship, and in what currency?
Worldwide, to 28 countries. Prices are converted so you can see roughly what a piece costs where you are; the charge itself is in Australian dollars, and your bank sets the final rate.
How much is shipping?
Free on orders over A$9.99 — and since our cheapest piece is more than that, every order qualifies. Postage is already in the price on each product page, so what you see is what you pay. Customs duty is the one exception: where your country charges it, it is billed by them and paid by you.
How long will it take?
Up to 2 business days to process, then 5–20 business days tracked. Full detail on the Shipping page.
Will I pay customs or duty?
Sometimes, depending on your country's thresholds. Where it applies it is charged by your customs authority and it is the buyer's to pay — we can't collect or estimate it at checkout.
Can I change my address after ordering?
Only before it is dispatched, so message us immediately. Once the carrier has it we can't redirect it.
After it arrives
Can I return it?
Yes — within 14 days of delivery, unworn and with tags, except sale items, gift cards and pierced earrings. The Returns page has the steps.
Something arrived damaged.
Message us with a photo as soon as you can and we will make it right. You won't be paying return postage on a faulty item.
Are your reviews real?
Yes, and we are specific about where they came from. Most were written by buyers of the same piece before we listed it and arrived with the product — we say so on every review page, and we don't badge any of them “verified” when they are not. All 797 of them, with 592 customer photographs, are on the reviews page — 960 ratings in all.