Help
Returns
Changed your mind, or something arrived wrong? Here is what happens.
Window to request14 days from the day your order is delivered.
ConditionUnworn, unused, tags still on, in the original packaging, with your receipt or proof of purchase.
Return postageAt your cost. Original shipping charges aren't refunded.
Refund goes toThe card or account you paid with, once we've received and inspected the item.
Can't be returnedSale items, gift cards, and pierced earrings — earrings for hygiene reasons.
How to start one
- Message us with your order number and what you would like to return.
- We reply with the return address and instructions. We don't issue prepaid return labels, so you post it back yourself.
- Send it back and keep your tracking number until the refund lands.
Don't post anything back before you have heard from us.Items that arrive without a return being agreed first can't be accepted, and we may not be able to send them back to you.
Damaged, faulty, or the wrong item
Check your order as soon as it arrives and message us straight away with a photograph. That is not a change-of-mind return and you will not be paying to send it back — we will sort it out.
Exchanges
The quickest route is to return what you have and order the replacement separately, rather than waiting for an exchange to be processed. It gets the piece you actually want to you sooner.